Service

Data Management

Our team provides 24x7x365 database support service. Our DBA experts apply their breadth of expertise to enable you to achieve the best possible level of performance, consolidation, and savings. Our professionals deliver services across the lifecycle of your database environment to help increase performance, reduce risk and achieve high availability of your database. We understand that each environment is unique; our approach is to collaborate with clients to understand their database environment and provide the best practice support services available in the industry.


Our team of experts also provides remote database support services. We are equipped to extend our operation to multiple industrial domains nationwide.


Our team of experts ensures that your database environment receives the preventative care such as updates, installation and configuration, failover and replication, patching, and backups, without compromising security and critical needs.


  • Database Security

Databases are collections of data, often highly sensitive data. Selencia professionals ensure all security requirements for your database system are in compliance with regulations such as PII/PHI, PCI and HIPAA, as well as ensuring all best practices for managing database permissions are up-to-date in order to maintain compliance with those regulations.


  • Data Storage

Storage is one of the key components to SQL Server performance and availability for SQL Server instances. With the rapid increases in server and virtual server processing power and large-scale memory support, storage and I/O can easily become the bottleneck for overall system throughput. Selencia will prevent these bottlenecks by fully utilizing some essential SQL Server storage best practices available in the industry.

Selencia is unique in providing database support services that based only on proven methodologies and industry best practices, designed specifically for your environment.


Key Features of Selencia Database Support Services:


  • DBA Scalability and Performance
  • Data Control
  • Patching
  • Database Security
  • Collaboration and Delegation
  • Schema Management
  • Database Daily Health Checks
  • Instance Management
  • Back-up & Recovery
  • Disaster Recovery
  • Capacity Planning
  • Performance Monitoring
  • Storage Management
  • Resource Management
  • Upgrades
  • Real-time database troubleshooting
  • Working Together

We provide support across the lifecycle of a program. Whether supporting a Program plan for new technology initiatives, developing a roadmap for program improvement or developing a Transition Template for transitioning a system out of service. Our professionals create processes or tailor existing processes for program approval and execution. We support programs by providing integrated product team leadership, participation, and facilitation.


Our best practices approach adheres to the principles of PMI, and PMBOK guidelines. We leverage certified professionals to ensure that goals and expectations are met.


Why Choose Selencia?


  • Comprehensive, structured program management
  • Accurate schedules, budgets and visibility across the program management team Integrated and repeatable processes.
  • Built and delivered in collaboration with client management and staff.
  • Effective alignment and measurement of initiatives with organizational goals.
  • Optimized, cost effective business processes.
  • Provides high-level view of the program.
  • Provides frequent and objective measurement.
  • Provides monthly reports to keep management and stake-holders informed at all levels.

Project Management

We provide the best practice leadership required to plan, coordinate, and oversee the execution of agency IT programs. By following Earned Value Management standards and proven, repeatable processes for every customer engagement, we ensure each project is completed on time, within budget, and according to plan. This enables agencies to focus on their core business operations.


We have the experience and the expertise required to initiate, plan, implement, and manage large-scale, complex projects. From assessments and statements of work to monitoring and managing timelines, budgets, and performance. Our Project Management Services ensure the efficient, cost-effective implementation of IT infrastructure solutions.


  • Program Management

We deliver complete, end-to-end, support services to program offices and program teams. Our approach focuses on conducting intensive program task-level planning, execution and control to ensure on-time, on-budget and in-scope delivery. Executive leadership provides policy, budget and strategic direction. Our Program Management Office (PMO) professionals then translate this information into a framework for governance and oversight. Our program verification and validation generate standards, requirements and metrics to ensure that projects are implemented in support of program mission goals. Our PMO professionals evaluate performance metrics against implementation data to generate executive level management reports to monitor and control program performance.


We provide program management support which includes a full spectrum of services and products to assist program offices in executing programs within budget, scope, on schedule while maintaining daily operations. Panorama Enterprise helps program teams tailor their acquisition strategies and approach in accordance with the appropriate statutory standards with complete acquisition support to take full advantage of changing guidelines designed to speed programs through the acquisition process.

Software Support Services

Our development services provisions include a fundamental to provide the services and to deliver the software in accordance with the agreed scope. However, where the customer must assist in some way with development, delays that arise out of delays in that assistance will not create a breach of those fundamental obligations.


We help establish and maintain organizational processes to provide Software support to Customer. Software Support includes the followings:

  • Diagnosis of problems or performance deficiencies of the Software
  • Resolution of the problem or performance deficiencies of the Software.
  • Telephone software support on a business day basis.
  • Internet based support system generally available seven (7) days a week, twenty-four (24) hours a day.


We provide consulting, designing, drafting, testing, prototyping, implementation, maintenance and/or other services. We help establishing comprehensive and explicit details regarding the required deliverables in order to form cleared and mutual understanding of expectations for the following areas:


The software development process:


  • Rapid application development (rapid prototyping); or
  • The waterfall method (conception, initiation, analysis, design, construction, testing, production/implementation and maintenance); or Another approach.
  • Singular or phased stages of development and correlative staging/phasing of the key and related deliverables, according to the software development process.
  • The final deliverable and duration of the agreement and whether further development will be addressed in an additional or future agreement.

  • Formulating a clear development timetable and identifying any critical timing for specific deliverables, including:

  • Whether delivery dates are essential terms and timing is of the essence;
  • The process and consequences to timeframes if missed; and
  • Whether liquidated damages would be appropriate for any delays in the project.
  • Ancillary and related software and IT/infrastructure for the development, and the parties’ respective responsibilities for such.


Our professionals ensure success by establish clear terms surrounding specification and technical requirements for scoping the agreement and mitigating the risk of ‘scope creep’, including:


  • The documentation of the specifications and technical requirements should be in a format that makes these enforceable, measurable and accurate to enable:
  • The developers to have their code measured and assessed against this standard; and
  • Triggers for payment to be identifiable for both parties.
  • Product specifications related to each deliverable and the final product being articulated in sufficient detail, including (as applicable) prototyping, installation, testing and documentation.

Specifications managing risk through being:

  • Sufficiently detailed to allocate risk onto the developer for the scope of works increasing, as payment will be conditional upon delivery of the product per specifications; and
  • In clear and in sufficient detail, relative (at minimum) to the scale, costs and risks associated with the project.
  • Conversely, inadequate specifications and scoping could cause costs to be incurred by your business for variations and extensions to ensure that the final software is suitable (and achieves the objectives for its development).
  • Determining which party will initially draft the specifications. Providing for adequate review and input by the other party, before these are agreed. Performance and acceptance testing


Further considerations include:

  • Acceptance testing following each key stage.
  • Synchronization of the payment schedule to the development timetable and payment is conditional upon satisfaction of acceptance testing.
  • The process for conducting, managing and documenting acceptance testing (including the issuing of any acceptance testing certificate).
  • Timeframes for your business to perform the acceptance testing.
  • Variations to the scope of services


Issues to consider include:

  • The process for making variations to key terms such as the: deliverables; specifications; timeframes; and costs.
  • Cost variations (and the method for calculating these), to ensure that further works are not costed at a potentially inflated rate, due to increased dependence upon the services of the developer part way through the project (and the cost and inconvenience to your business to change service providers).
  • Non-performance To ensure that the development progresses satisfactorily and according to required timeframes and to prevent interruptions to this process, it may be necessary to consider:
  • Liquidated damages for failure to meet performance requirements (bearing in mind this should constitute a genuine pre-estimate of damages to be enforceable).
  • Terms surrounding disengagement from the developer and transition to an alternative service provider, including:
  • Triggers for the transfer (or whether your business will have the discretion to transfer).
  • Timeframes, resources, processes and responsibilities for the transfer (and whether any fees will be payable to the developer for performance of the transfer obligations) or whether a transfer plan will be developed after the transfer is initiated (and which party will prepare the plan).
  • and Ownership of IP and triggers events for release from escrow (if applicable).


IV&V brings the following benefits to bear on complex and demanding projects:

  • Improve quality and ensure the delivered product satisfies business user’s operational needs.
  • Provide management with assessment and recommendations of the ongoing health of a project.
  • Provide management and the project team with actionable advice based on industry standards and best practices.
  • Identify, prevent, and mitigate risks that occur during common business activities, reducing budget and schedule overruns.
  • Unbiased audit and assessment of processes and deliverables, IV&V ensures goals are met for cost, dates and results.
  • Audit the primary vendor’s project management processes for deviation and to constantly challenge the comprehensiveness and accuracy of each deliverable and milestone achieved
  • Allows project success and quality to be measured and improved in an objective manner, lending credibility and defensibility to projects which require demonstration of achievement.

Independent Verification and Validation (IV&V) Support

Our professionals provide IV&V services to private firms, state and federal government organizations to establish documented evidence that the system does what it has been designed to do and will continue to operate correctly in the future. Our subject matter experts develop IV&V Documentation Package that provides objective evidence that all requirements in accordance with the task order that has been done or implemented correctly and completely. This includes evidence that the system produces the intended results, and that all functionality is traceable to system requirements.


We take full responsibility for seeing that the appropriate documentations are produced and agreements upon quality objectives are met. We ensure that these quality objectives are consistent with the organization’s Quality System. We produce regular detailed Activity/Task reports that document management awareness and controls to include anomaly reports and resolutions. Our subject matter experts review all system documentations produce by the contractor to include Traceability Analysis, Interface Analysis, Risk Analysis, and concurrent Test Plan and Test Case Generation for correctness, consistency, completeness, accuracy, readability, and testability. These reports become part of the IV&V Documentation Package.

Asset and Budget Management Support

Our asset management services help agencies reduce data and equipment loss as well as provides strategies for upgrading and refreshing equipment throughout the technology lifecycle. Asset Management Services will include:


  • Audit trail of licensing agreements, owner, and locations.
  • Asset tracking from purchase to end of life.
  • Inventory management and reconciliation.


The integration of asset management tracking and inventory tools will enable agencies to track assets from the time of purchase to end of life. This will help reduce the costs and resources devoted to inventory management and reconciliation. In addition, asset location and audits of licensing agreements and owners will prevent agencies from duplicating expenditures on existing technology.


We maintain a detailed audit trail that spans asset acquisition and integration through obsolescence. In addition to meeting regulations for environmentally sound disposal methods, our professionals ensure agency compliance with data security measures by providing:

  • Secure data scrub and degaussing
  • Serial number reporting and audit
  • Physical destruction of equipment
  • Certificates of destruction


Budget Support Services


In order to achieve success in today’s fiscally dynamic environment, organizations must conduct frequent detailed financial analysis. Our subject matter experts provide the means necessary to clients to validate fiscal discipline, determine why an approach did not succeed, and gain an independent organizational or program acquisition perspective. Panorama Enterprise understands that financial analysis has many approaches, but regardless of form, we help clients tailor their budget strategies and approach in accordance with appropriate statutory standards to make sound investment decisions.

Our budget support services provide the guidance for agencies to identify the best avenue for procuring their technology assets while following Federal laws, regulations, and guidelines.


Our professionals help agencies restructure IT expenses so they can be predictable and manageable. This approach will help do the following:

  • Reduce large initial cash and resource outlays
  • Drive projects to completion quicker
  • Obtain the best and most relevant technology and services, when they are needed
  • Build in refresh cycles so technology remains current
  • Eliminate the responsibility of ownership
  • Reduce total cost of ownership
  • Retain a single source for IT assets, services, and financing

Ready to get started?

Call us at 240-893-7571